1. Custom Product Policy
Our products including QR Tribute Memorial, are made to order.
For this reason, we generally cannot offer refunds for:
Custom engraving
Incorrect information entered by the customer
Change of mind after the order is engraved
Digital content already created on your tribute page
Please ensure all details are correct before confirming your order.
2. Refunds for Damaged or Defective Items
We will gladly replace or refund items if they arrive:
Damaged
Defective
Incorrect due to our engraving or production error
To request a replacement or refund:
Contact us within 7 days of receiving your order
Provide your order number
Include clear photos of the damage or error
Once verified, we will issue a replacement or process a refund as quickly as possible.
3. Lost or Missing Orders
If your order does not arrive:
Contact us at support@afterlifeproj.com
4. Non-Returnable Items
Due to the nature of our products, the following items are non-returnable:
Custom engraved QR plates
Digital memorial content or services
We do not accept physical returns unless we request the item for inspection.
5. Subscription Refunds
Your AfterLife membership includes hosting and access to digital tribute pages.
Subscription refunds:
We do not offer refunds for monthly subscription fees once charged
You may cancel your subscription at any time
Canceling stops future charges but does not refund past payments
Tribute pages may become unavailable once the subscription ends
If you feel you were charged in error, please contact us.
6. Order Changes and Cancellations
Orders may be cancelled only if engraving or production has not started.
To request a cancellation:
Include your order number
If the engraving hasn’t started yet, we will cancel and refund you in full
If engraving has begun, the order can no longer be cancelled
- Email us Support@afterlifeproj.com
7. Refund Processing Time
If a refund is approved:
Refunds are issued to your original payment method
Please allow 3–7 business days for processing, depending on your bank
You will receive a confirmation email when the refund is complete
8. Contact Us
If you have questions about this Refund Policy or need help with a damaged or missing order, please contact:
support@afterlifeproj.com